The MyBlogLog Blog: Everyone who is MyBlogLog's new Community Manager, raise your hand.

Several months ago we put out a call to our members looking for someone to join the team as our community manager. Today I am proud to announce that Robyn Tippins of Sleepy Blogger has taken the job, moved her family across the country and is sitting next to me (and already kicking a little ass). I'll leave it to Robyn to fill you in on her deets, so I want to take moment to let you know what she'll be doing and how the site will be better for it.

As community manager, Robyn will be splitting her time between customer service and community outreach. Initially she'll be spending more of her time on the customer service, but as she gets systems set up, she'll be spending more time on the outreach part of the role, and as a result you'll be seeing a lot of her.

It's no secret that MyBlogLog has some spotty customer service. If you catch me at the right time you can get a 12-second response time to your questions. But other times, it can take a month or more to hear back. We've tried to mitigate this by creating a customer service autoresponse and FAQ, but neither are great. Robyn will be taking over the customer service requests while overseeing the launch of several services:

A comprehensive FAQ -- she'll be beefing up the FAQ to better answer all of the questions that we get on a regular basis.
Integration guides -- a service-by-service guide to adding MyBlogLog's widgets to your site or blog
Community bulletin boards -- the best place to get help is from other people who have had success with MyBlogLog. There will be sections for tech support, traffic building, promoting your sites and more.
Yahoo! Customer Care integration -- eventually, we're going to need more than one person working on customer service and Robyn will act as the bridge between MyBlogLog and our parent company in this regard.
Additionally, Robyn will be spearheading changes to the site that cut down on confusion. For instance, we still get a dozen people a day marking themselves as porn when they're not, and Robyn will figure out how to better communicate how MyBlogLog works.

In her community outreach capacity, Robyn will be a constant presence on all things MyBlogLog. She'll be engaging in conversation on community pages at MyBlogLog.com, posting on the MyBlogLog blog, responding to questions in the blogosphere and attending and speaking at social media conferences. Additionally, Robyn and I will continue to chat with you to better understand what you want from MyBlogLog and how we can make it happen. For instance, Robyn will be another brain in the Big Spam Debate.

So that's a lot to digest in one sitting. And if you think it's tough to read through it all, imagine what it's like to suddenly be responsible for it! So while Robyn is already kicking serious butt on the customer service tip, don't expect to see a bulletin board on Monday. Your patience is greatly appreciated as we integrate Robyn into the small place that is MyBlogLog and the big place that is Yahoo!.

If you have questions, please leave a comment in the companion post by Robyn (right next to this one).

Cheers!
Eric